FAQs
Frequently Asked Questions
Please look through our most common questions below. If you can’t find the answer you are looking for, please contact us directly.
Can I pick up my products from your office?
You can pick up your order at our main office at 2 Overhill Road, Suite 260, Scarsdale, NY, 10583, United States.
What is your Refund and Cancellation Policy?
Cancellation Policy: Customers may cancel an order by contacting us. If a cancellation is requested after an order has shipped, the package must be returned for refund, as per our Return Policy.
Return Policy: Refunds are provided on all bottles returned within 30 days. To obtain a return authorization please contact us. Customer assumes all shipping costs.
How much does shipping cost?
Shipping is Free within the Continental United States when your order exceeds $100.00, otherwise it’s $9.95. Shipping to Hawaii and Alaska is $19.95. Shipping elsewhere is $39.95.
Do I pay taxes on the products I buy?
Taxes will vary by State. Please check your local and state tax rates.
How do I pay? Is it secure?
We accept Visa, MasterCard, Discover and American Express as valid forms of payment. We leverage the Internet’s strongest security technologies, including Secure Sockets Layer (SSL). Your personal financial information necessary to complete your transaction is transmitted over the Internet in a safe and encrypted format using the latest security techniques. Our website PCI compliant so your payment info and data safely managed.
How do I contact Customer Care?
You can call our office at (914) 722-9440 Available Mon-Fri 9am-5pm ET, Sat 9am-3pm ET or email Customer Care.
What is the shipping time frame for my order?
Please Allow 3-7 business days.
What if I have a question about a specific product?
For questions about a product or ingredient in one of our products, please call our office at (914) 722-9440 or email Customer Care.